AZOVA Health’s frequently asked questions
General Information
Is my personal information private and secure when using your services?
Yes, your personal information is private and secure. AZOVA adheres to strict privacy and confidentiality standards, using a HIPAA-secure, 256-bit encrypted data system to protect your information. This means that your data is handled in accordance with HIPAA regulations, ensuring its confidentiality and security.
What services does AZOVA provide?
We offer a comprehensive range of healthcare services. From the convenience of your home, you can consult with board-certified healthcare providers through our virtual care platform. For more personalized support, we provide tailored care programs addressing specific needs like sleep problems, maternal care, and mental health.
Additionally, we offer at-home diagnostic tests, allowing you to conveniently test for various health conditions in the privacy of your own home.
Are your healthcare providers licensed and certified?
Yes, our healthcare providers are highly qualified medical professionals with extensive experience in their fields. They are rigorously screened and selected based on their credentials, expertise, and commitment to providing exceptional patient care.
What devices can I use for virtual appointments?
Our platform is compatible with most modern devices. You can use your smartphone, tablet, or computer for virtual appointments. Simply ensure your device has a stable internet connection and a working camera and microphone.
Can I access my test results and health records through a secure online portal?
Yes, you can access your test results and health records through our secure online patient portal. This will give you convenient access to your medical information anytime, anywhere. You can view your test results, track your health progress, and communicate with your AZOVA healthcare providers.
What should I do after receiving my test results and health records?
Once you receive your test results and health records, we recommend that you review your results carefully. Additionally, follow your healthcare provider’s recommendations. This may include scheduling follow-up appointments, adjusting your treatment plan, or making lifestyle changes.
Billing and Insurance
What payment options are available?
AZOVA accepts all major credit cards. If you have a visit fee, you will be shown the amount prior to confirming your visit request. For eligible plans, payments can be made with your health savings accounts (HSA), flexible spending account (FSA) or health reimbursement arrangement (HRA) card.
Do you accept FSA/HSA?
Yes, AZOVA accepts flexible spending accounts (FSAs) for eligible plans. You can also use a health savings account (HSA) or health reimbursement arrangement (HRA) card for some AZOVA services.
Do you accept insurance?
Unfortunately, no. We are not directly contracted with any insurance companies at this time.
Urgent Care
What is virtual urgent care?
Virtual urgent care provides immediate access to medical advice and treatment from a licensed healthcare provider via video or phone call for a variety of non-emergency medical conditions.
How do virtual visits work?
Answer a few questions about your visit, choose a provider, create an account, and pay. Then, connect with your provider via secure messaging or video chat, depending on your state’s requirements. Your provider will create a personalized treatment plan, including prescriptions if needed.
How can I prepare for my virtual urgent care appointment?
To prepare for your virtual visit, have a list of your symptoms, medications, and any recent exposures to potential allergens ready. Ensure you have a stable internet connection and a quiet space for the appointment.
How do I schedule a virtual urgent care appointment?
You can schedule an appointment through our website or mobile app. Simply select a time slot that works for you.
Can I get a prescription?
Yes, if your provider determines it’s necessary, they can prescribe medications. However, certain controlled substances may not be available through virtual visits.
Can I get a follow-up appointment after a virtual urgent care visit?
Yes, if necessary, your provider can schedule a follow-up appointment.
Behavioral Health
What behavioral health conditions do you treat?
Our experienced providers offer care for a wide range of mental health conditions, including:
Addiction
Attention Deficit Hyperactivity Disorder (ADHD)
Alcohol Use Disorder
Alzheimer’s Disease
Anorexia Nervosa
Anxiety Disorders
Asperger’s Syndrome
Autism Spectrum Disorder
Binge Eating Disorder
Bipolar II Disorder
Body Dysmorphic Disorder
Borderline Personality Disorder
Bulimia Nervosa
Dementia
Depression
Gambling Disorder
Gender Dysphoria
Hoarding Disorder
Hypersomnia
Impulse Control Disorder
Insomnia
Kleptomania
Nightmare Disorder
Obsessive-Compulsive Disorder (OCD)
Opioid Use Disorder
Oppositional Defiant Disorder
Paranoia
Phobias
Postpartum Depression
Post-Traumatic Stress Disorder (PTSD)
Premenstrual Dysphoric Disorder
Somatic Symptom Disorder
Stress
Learning Disorders
Tourette’s Syndrome
What behavioral health conditions do you not treat?
We currently do not treat crisis or emergency situations, schizophrenia, or bipolar type I disorder.
Who is eligible for your Behavioral Health services?
Psychiatry Services: Available for adults aged 18 and older in all 50 states and for children aged 12 and up in locations where available.
Therapy Services: Available for adults and children of all ages in all 50 states.
Please submit your registration, and we will match you with a qualified provider in your state. If we are unable to find a provider for you, we will provide a 100% refund with no questions asked.
How much does your Behavioral Health services cost?
Therapy visits:
New patient visit: $99
Follow-up visit: $69
Psychiatry visits:
New patient visit: $289
Follow-up visit: $108
How can I get help if I’m in crisis?
Your safety and well-being are our top priority. If you are experiencing a crisis and are considering harming yourself or others, please seek immediate help. AZOVA is not a substitute for emergency care. We strongly recommend that you contact one of the following resources:
Go to a hospital emergency room near you.
Call 911 for emergency services.
Call 988 to contact the Suicide and Crisis Lifeline.
Text 741-741 to contact The Crisis Text Line.
If you are in an emergency situation, we recommend waiting until the crisis has passed before signing up for an appointment with AZOVA.
Can I get a prescription for my medications?
When you get a virtual psychiatry visit through AZOVA, they can prescribe medications that they deem appropriate for your treatment. However, AZOVA providers are unable to prescribe controlled substances such as Xanax®, Ativan® or Adderall®.
If you are currently taking a controlled substance that was not prescribed by an AZOVA provider, your AZOVA provider can see you as a patient, but will not renew a controlled substance prescription. In such cases, your AZOVA provider can recommend an in-person provider where necessary.
Dermatology
Can I get a prescription?
Yes, if your provider determines it’s necessary, they can prescribe medications. However, certain controlled substances may not be available through virtual visits.
How can I prepare for my virtual dermatology appointment?
To prepare for your virtual visit, have a list of your symptoms, medications, and any recent exposures to potential allergens ready. Ensure you have a stable internet connection and a quiet space for the appointment.
How do I schedule a virtual dermatology appointment?
You can schedule an appointment through our website or mobile app. Simply select a time slot that works for you.
Can I get a follow-up appointment after a virtual dermatology visit?
Yes, if necessary, your provider can schedule a follow-up appointment.
Women’s Health
How do virtual visits work?
Answer a few questions about your visit, choose a provider, create an account, and pay. Then, connect with your provider via secure messaging or video chat, depending on your state’s requirements. Your provider will create a personalized treatment plan, including prescriptions, if needed.
How can I prepare for my virtual appointment?
To prepare for your virtual visit, have a list of your symptoms, medications, and any recent exposures to potential allergens ready. Ensure you have a stable internet connection and a quiet space for the appointment.
Can I get a follow-up appointment after a virtual visit?
Yes, if necessary, your provider can schedule a follow-up appointment.
Can I get a prescription?
Yes, if your provider determines it’s necessary, they can prescribe medications. However, certain controlled substances may not be available through virtual visits.
How does AZOVA make it easy to get birth control and what factors should I consider when choosing a method?
AZOVA offers online consultations with healthcare providers where you can discuss your birth control needs and preferences. This allows for a personalized approach to selecting the best method for you. When choosing a birth control method, consider factors such as your health history, lifestyle, and desired level of convenience.
Is it possible to get birth control online?
Absolutely! AZOVA provides an easy way to get a birth control prescription through a virtual appointment. You can consult with a healthcare professional to find the right birth control method for you, whether it’s pills, injections, IUDs, or other options, all while enjoying the privacy and convenience of virtual care.
Men’s Health
How do virtual visits work?
Answer a few questions about your visit, choose a provider, create an account, and pay. Then, connect with your provider via secure messaging or video chat, depending on your state’s requirements. Your provider will create a personalized treatment plan, including prescriptions if needed.
How can I prepare for my virtual appointment?
To prepare for your virtual visit, have a list of your symptoms, medications, and any recent exposures to potential allergens ready. Ensure you have a stable internet connection and a quiet space for the appointment.
Can I get a follow-up appointment after a virtual visit?
Yes, if necessary, your provider can schedule a follow-up appointment.
Can I get a prescription?
Yes, if your provider determines it’s necessary, they can prescribe medications. However, certain controlled substances may not be available through virtual visits.
