The Prenetics (Video Observation) Test is a type of test called a Polymerase Chain Reaction (PCR) test. When you have COVID-19, the SARS-CoV-2 virus (the virus that causes COVID-19) can be present in your saliva. The Prenetics (Video Observation) Test can detect small parts of SARS-CoV-2 virus in your saliva and nasal secretions. These small parts of the SARS-CoV-2 virus are known as genetic material.
There are different kinds of tests for diagnosing COVID-19. Molecular tests (also known as PCR tests) detect genetic material from the virus. The Ellume COVID-19 Home Test is an antigen test which detects small parts or proteins from the virus. Antigen tests are very specific for the virus but are not as sensitive as molecular tests. Another type of test is an antibody test. A COVID-19 antibody test detects antibodies that have been made by your immune system in response to a previous COVID-19 infection. Antibody tests are not suitable to diagnose an active COVID-19 infection. For more information on COVID-19 testing, please see here.
No. Prenetics (Video Observation) Test is a single use test and cannot be reused.
No. This test is not yet approved or cleared by the United States FDA. When there are no FDA-approved or cleared tests available, and other criteria are met, FDA can make tests available under an emergency access mechanism called an Emergency Use Authorization (EUA). The EUA for this test is supported by the Secretary of Health and Human Service’s (HHS’s) declaration that circumstances exist to justify the emergency use of in vitro diagnostics for the detection and/or diagnosis of the virus that causes COVID-19. This EUA will remain in effect (meaning this test can be used) for the duration of the COVID-19 declaration justifying the emergency of IVDs, unless it is terminated or revoked by FDA (after which the test may no longer be used).
There are no approved available alternative tests. FDA has issued EUAs for other tests that can be found here.
All times are in reference to Mountain Standard Time. All 9pm references are according to UPS standards and each time zone where they service.
All video observations with Prenetics will be scheduled here. Remember that you will need to visit here to purchase your kit from Prenetics before you schedule your appointment.
All Customer Services questions can be directed toward Prenetics at UK - 0300 303 2860, Abroad - +44 1633 745530 or email: care@projectscreen.co.uk.
AZOVA does not currently report positive or negative results to a government agency. All clients are responsible for presenting their results to the appropriate authority.
Please contact our Customer support at 844 692 9682 if you have not received your results after 45 minutes for Antigen tests and after 36 hours from the time of delivery to the lab for PCR tests.
Please see “Shipping” for more information.
Go to your appointments tab and find your appointment. Open the appointment and you will see a “reschedule” button on the top right. Click this button and choose the time that you would like to reschedule your appointment. Your appointment must not be cancelled in order to reschedule. If your appointment is cancelled without your request and you need to reschedule, contact our Customer Support at 844-692-9682.
Log on to the AZOVA website or app and select the appointment you need to Cancel. Select the button “Cancel” at the top right hand corner. If you can not find it then call Customer Support at 844 692 9682.
Please use our delta calculator to find out test requirements and timeframes. You can use this calculator even if you are not flying with delta.
Please use our delta calculator to find out test requirements and timeframes. You can use this calculator even if you are not flying with delta.
We recommend you order your test within a 2 week period from when you depart for your destination. Please account for any holidays and weekends that may delay your kit arrival.
Only the client's information can be updated if incorrect, please call Customer Support at 844 692 9682 for assistance. If you have not taken your test then you can update your personal information through the app or website. If your results have been received then you will need to contact customer services for assistance. All results are subject to the time you take your test. For the AZOVA PCR test the time on the result is based on when you register the test.
Log in to your AZOVA account here. Then select the top right icon with your name and select “profile and settings. Change your information and select “Update” found at the bottom right. For the app, select the bottom far right button “More” then select the icon with your name and it will take you to “Profile info” where you can change your information and select “save.” If you have already received your results and need your results updated then call Customer Support at 844 692 9682 for assistance.
First you will make an account with an appointment(see “Purchasing and scheduling appointment”). Then you will make another appointment and make sure you select the “dependent” when making another appointment. It will be on the “Patient” page.
No all patients should have their own account when they are not legally a dependent. See “how do i add my dependent” for instructions on adding a dependent.
Once you schedule your Video observation then you will receive an email instructing you on how to make the video call. Login to your AZOVA account via the app on your smartphone or AZOVA.com and then select the appointment. There will be a video icon on the appointment that will connect you with our video proctors. During busy call volume times please allow at least 10 minutes for a proctor to connect with you. If you are having trouble joining then contact our customer support at 844 692 9682 for assistance.
The CDC and other world governments determine who needs to be observed when entering a country. Please view these requirements here.
No, during a video observation you will be monitored and instructed on the steps needed to complete your video observation. Please ask our Video proctors any questions related to the test and they will be able to assist you.
Call Prenetics for further assistance at UK - 0300 303 2860, Abroad - +44 1633 745530 or email: care@projectscreen.co.uk.
AZOVA testing services are subject to the terms and conditions of each individual purchase. Delta is not responsible for fulfillment, goods or services offered by AZOVA and does not receive customer information or any test results from AZOVA.