Need a Travel Clearance Letter for a Positive Test Result?

AZOVA and its network of independent healthcare providers offer a post-positive COVID test result travel clearance service for individuals who meet requirements for travel clearance.

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Please note: This service is only available to United States citizens who are present in the United States when you submit your travel clearance application. Many destinations will accept a positive test result that was taken no more than 90 days from the date of travel if presented along with a letter from a licensed healthcare provider.

AZOVA provides this travel clearance service through a network of independent healthcare providers.

Please read below to determine if you meet the requirements for travel clearance.

How it works :

STEP 1 - Determine if you qualify for travel clearance
  • To qualify for a travel clearance, follow the guidelines here for symptomatic or asymptomatic testing. If you were symptomatic when you took your viral test, we will provide a travel clearance beginning no sooner than 11 days from the onset of symptoms AND no less than six days after you tested positive.
  • If you were and continue to be asymptomatic when you tested positive, we will provide a travel clearance for travel no less than eight days from the day you tested positive.
STEP 2 - Complete a travel clearance registration and upload your verifiable lab report
A verifiable lab report is a lab report for an RT-PCR, LAMP or Rapid antigen test that is authorized for use in the country where it was purchased or administered. The test must have been administered by a healthcare provider or it can be self-administered IF taken under video observation with AZOVA’s video proctoring service. Your lab report must include your first name, last name, date of birth, name and type of the test, the test result and the administering provider or facility name and laboratory or test kit manufacturer name OR you can upload a lab report provided by AZOVA’s video proctoring service.
STEP 3 - If you meet the requirements, you will receive a travel clearance in 24 hours or less
  • Your registration and lab report will be reviewed and, if you meet the requirements for a travel clearance, you will receive a travel clearance PDF document signed by an independent telehealth provider.
  • IF you are requesting a travel clearance for a dependent, first create the account in your name and then add your dependent on the screen that asks who the patient is.

When you qualify for a travel clearance with a positive viral SARS-CoV-2 test

If you were symptomatic and you have a positive test results. Symptoms started no less than 11 days before travel. Positive test result no less than six days before your travel date.
If you tested positive and you are asymptomatic. Your positive test result was taken eight days or more ago. You continue to be asymptomatic on day eight.
(don’t submit your application until it has been eight or more days)

Contact Us

You can chat with AZOVA’s Customer Support team for comprehensive support, including help with your account, testing, shipping, and results. We typically respond within 3 minutes or less. Click the messaging icon on the lower right corner of the page to get started.

Talk with Customer Support

You can call the dedicated support line using the number below. Please note that wait times may vary depending on call volume.

(844) 692–9682
*Travel and testing requirements are subject to change without notice. The information here is intended to help you plan for your trip and is supplementary to any information provided by government authorities. Due to the rapidly evolving information and requirements of COVID-19 testing and travel, we cannot guarantee the accuracy of the displayed information or if it is up to date. It is your responsibility to understand the requirements for your destination. We recommend you regularly check back on both this website and with your destination’s official travel website to see which testing solutions are permitted and what restrictions are in place before you purchase or take your test.
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